At MGK Fashions, we strive to provide a seamless shopping experience. If you need to cancel an order or request a refund, please review our policy below.
1. Order Cancellation
✅ Before Shipment:
- You can cancel your order within 24 hours of placing it, provided it has not been shipped.
- To request a cancellation, contact our support team at support@mgkfashions.com.
✅ After Shipment:
- Once an order has been shipped, it cannot be canceled. However, you can request a return once you receive the product.
2. Return & Refund Policy
✅ Return Eligibility:
- Products must be returned within 30 days from the date of delivery.
- Items must be unused, unwashed, and in their original packaging with all tags intact.
- Returns are not accepted for innerwear, accessories, and discounted items unless defective or damaged.
✅ Return Process:
- Contact our support team via email or phone to initiate a return.
- Provide your order ID and reason for return.
- Our team will schedule a pickup or provide return shipping instructions.
✅ Refund Timeline:
- Refunds will be processed within 30 days from the date of refund request.
- The amount will be refunded to the original payment method or issued as store credit, as per your preference.
✅ Exchange Option:
- If you prefer an exchange instead of a refund, we can replace the product with a different size or color (subject to availability).
3. Refund Terms & Conditions
- Refunds will be initiated only after quality inspection of the returned product.
- If the product does not meet our return conditions, the refund request may be denied.
- Refund processing time may vary based on bank/payment provider policies.
4. Contact Us for Assistance
For cancellations, returns, or refund-related queries, reach out to us:
📧 Email: support@mgkfashions.com
📞 Phone: 0123456789
We appreciate your trust in MGK Fashions and are committed to ensuring a hassle-free shopping experience!
